Forget about communicating “like a boss.” Here are some successful communication tips from the best Executive Assistants:
- Create a Successful Handoff
A good Executive should call out the Executive Assistant by saying something like “Blake will help us schedule a time/place (thanks Blake!)” Clearly calling out who is in charge of next steps prevents items from falling through the cracks.
- Establish Autonomy
An Executive Assistant immediately takes control of the conversation and establishes their autonomy. “Certainly! I’d be happy to help…”
- Maintain Inside Knowledge
An assistant always displays specialized knowledge related to not only their bosses preferences, but also knowledge for the other parties involved. “Dinner at The House restaurant would be great. If you’re a fan of distinctly Asian American flavor, I think you’ll be in for a treat.”
- Positive Personality
We all know Assistants are never negative. More important though, Assistants are also not overly formal or formulaic. Templates are fine, as long as they have personality. “Congrats on the promotion Amy. Did you hear that sound? Leslie Knope said – ‘it’s the sound of the glass ceiling cracking!’ ”
- Keep it short
Whether it’s e-mails back and forth or extraneous conversation, a great assistant will decrease interactions to maximize time. Providing relevant information and making clear what you need from the other party minimizes the need for extraneous emails.
- Give Passive Updates
To give an Executive peace of mind, a great Executive Assistant should give passive updates to the executive. Whether it’s the completion of a project or key milestones along the way, knowing when and how to update the relevant individuals is critical to effective communication.
Executive Assistants are masters of communication! Use these six skills to up your game or use Esper to help your communication- personalized templates, task updates, and much more to help you achieve these skills!